Road Supervisor: Lead Driver Performance & Training

Via; Town of Florida (NY); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is seeking a Road Supervisor to oversee driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents. You may also serve as an Operator when needed, ensuring excellent customer service for riders.

This is a full-time, shift-based, in-person role based in Fort Walton Beach. You will conduct driver evaluations, develop training programs, handle service issues, and collaborate with a broad interdisciplinary team to scale operations.

Qualifications

• Minimum of 3+ years’ experience in transportation services with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• Proficient with tablets and standard office software.

Responsibilities

• Conduct regular performance evaluations of drivers and coach for quality and efficiency.
• Develop and implement training programs for new hires and ongoing driver training.
• Handle customer service issues, resolve complaints and promote passenger satisfaction.
• Prioritize operational issues as real-time contact and implement creative solutions.
• Go to the scene of accidents to manage processes and safety protocols.
• Collaborate with a broad team to scale processes, systems, and tools.
• Operate lift-equipped vehicles safely for elderly and disabled passengers.
• Learn Via operations and related safety procedures.
• Perform routine operation of vehicles, including pre- and post-shift inspections.

Skills

supervisory experience

driver training

customer service

effective communication

tablet proficiency

Google Suite

Education

High school diploma

Transit/logistics certification

Tools

Google Suite

Job description

Via is seeking a Road Supervisor to oversee driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents. You may also serve as an Operator when needed, ensuring excellent customer service for riders.

This is a full-time, shift-based, in-person role based in Fort Walton Beach. You will conduct driver evaluations, develop training programs, handle service issues, and collaborate with a broad interdisciplinary team to scale operations.