Road Supervisor

Via; Tulare (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is hiring a Road Supervisor to oversee driver performance, train drivers, and support riders. The role may require stepping in as an Operator to uphold exceptional customer service in Tulare, CA. This is a full-time, shift-based, in-person position.

Responsibilities include coaching drivers, developing training programs, resolving customer issues, and leading incident response while ensuring safety and code compliance for lift-equipped vehicles used to transport elderly and disabled riders.

Qualifications

• Minimum 3+ years in transportation services or similar field.
• At least 1 year in a supervisory role.
• Must be 25 years or older and able to meet background checks.
• Strong communication and conflict-resolution abilities.
• Proficient with basic tablet/office software.

Responsibilities

• Supervise driver performance, coach for service quality and safety.
• Develop and deliver training programs for new hires and ongoing staff.
• Handle customer service issues, resolve complaints effectively.
• Prioritize real-time operational issues as the primary contact.
• Attend incidents on scene and manage processes per protocols.
• Collaborate with teams to scale operations and tools.
• Safely operate lift-equipped vehicles for riders with accessibility needs.
• Perform routine pre- and post-shift vehicle inspections.

Skills

Communication skills

Interpersonal skills

Customer service

Flexibility

Tablet proficiency

Local knowledge Tulare, CA

Safety awareness

Education

High school diploma or equivalent

Tools

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As aRoad Supervisor, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based, in-person out of our Tulare, CA

What You'll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the cities and communities of Tulare, CA
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with passengers
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Pay: $24-28 / hour
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.