Road Supervisor

Remix; Mobile (AL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Remix is seeking a Road Supervisor based in Mobile, AL. In this full-time role, you will oversee service operations, manage driver performance, and train staff to ensure excellent customer service.

Ideal candidates will have over 3 years of experience in transportation services, a valid Commercial Driver’s License (CDL), and strong communication skills. The position offers a competitive salary range of $50,000 - $54,000 annually and various benefits including health and retirement plans.

Qualifications

• Minimum of 3+ years of experience in transportation services.
• High school diploma or equivalent; higher education preferred.
• Must hold a valid Commercial Driver’s License (CDL).

Responsibilities

• Oversee service operations and supervise driver performance.
• Conduct regular performance evaluations of drivers.
• Develop and implement training programs for new hires.
• Handle customer service issues and resolve complaints.
• Manage incidents and accidents at the scene.
• Collaborate with a team to improve operational processes.
• Safely operate lift-equipped vehicles.

Skills

3+ years' experience in transportation services

Valid Commercial Driver’s License (CDL) with Passenger Endorsement

Effective communication and interpersonal skills

Proficiency in using a tablet and office software

Good knowledge of Mobile, AL

Ability to operate wheelchair-accessible vehicles

Education

High school diploma or equivalent

Higher education or certifications in transportation or logistics

Job description

As a Road Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de‑escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example and ensuring excellent customer service for our riders.

This is a full‑time, shift‑based position requiring approximately 40-45 hours per week (8-9 hour shifts) in‑person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

What You’ll Do

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real‑time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously operate lift‑equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre‑ and post‑shift inspections.

Who You Are

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.
• Effective communicator with excellent interpersonal skills and ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Good knowledge of the city and community of Mobile, AL.
• Able to operate a wheelchair‑accessible vehicle within standard safety guidelines to ensure public safety.
• Able to deal effectively and courteously with all customers and the public.
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary range: $50,000 - $54,000 per year.
• Hours/Shifts: Varied.
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Via is an equal opportunity employer.