Road Supervisor

Via; Mobile (AL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is seeking a full-time Road Supervisor in Mobile, AL, responsible for overseeing service operations for The Wave. This role involves managing driver performance, conducting training, and resolving customer service issues. Candidates should have a minimum of 3 years in transportation with supervisory experience, hold a valid CDL, and be skilled in interpersonal communication. Compensation ranges from $50,000 to $54,000 annually, with a comprehensive benefits package including health and retirement options.

Qualifications

• Minimum of 3 years in transportation services, with at least 1 year in a supervisory role.
• Hold a valid Commercial Driver’s License (CDL) and clean driving record.
• Ability to operate a wheelchair accessible vehicle.

Responsibilities

• Oversee service operations and supervise driver performance.
• Develop training programs for drivers.
• Handle customer service issues and resolve complaints.

Skills

Interpersonal skills

Communication

Customer service

Problem-solving

Operational management

Education

High school diploma or equivalent

Higher education in transportation or logistics preferred

Tools

Tablets

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint— we’ve got huge goals.

As a Road Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de‑escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example and ensuring excellent customer service for our riders.

This is a full‑time, shift‑based position requiring approximately 40–45 hours per week (8–9 hour shifts) in person based out of our Mobile, AL location. While standard schedules are provided, the role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

What You’ll Do

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real‑time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously operate lift‑equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre‑ and post‑shift inspections.

Who You Are

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the city and community of Mobile, AL.
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety.
• Able to deal effectively and courteously with all customers and the public.
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary range: $50,000 - $54,000 per year.
• Hours/Shifts: Varied.
• We offer a generous and comprehensive benefits package, including health and retirement benefits.

Via is an equal‑opportunity employer. All backgrounds, identities, and voices are welcomed and celebrated.