Service Supervisor Mobile, Alabama

Via Transportation, Inc.; Alabama; On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement benefits

Job summary

Via Transportation, Inc. is hiring a Service Supervisor in Mobile, AL to oversee service operations for The Wave. This full-time role involves supervising driver performance, training drivers, and managing incidents. Candidates need a minimum of 3 years in transportation services, at least 1 year in a supervisory position, and a valid CDL. The salary is within the range of $50,000 - $54,000 annually, along with a comprehensive benefits package.

Qualifications

• Must have a minimum of 3 years’ experience in transportation services.
• At least 1 year in a supervisory role is required.
• Must hold a valid Commercial Driver’s License (CDL) with a clean driving record.

Responsibilities

• Oversee service operations and supervise driver performance.
• Conduct performance evaluations and provide coaching to drivers.
• Handle customer service issues and resolve complaints.

Skills

Excellent communication skills

Interpersonal skills

Ability to handle stressful situations

Knowledge of Mobile, AL

Operation of wheelchair accessible vehicles

Education

High school diploma or equivalent

Higher education or certifications in transportation or logistics

Tools

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Service Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de‑escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders. This is a full‑time, shift‑based position requiring approximately 40–45 hours per week (8–9 hour shifts) in‑person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

What You’ll Do

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real‑time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously operate lift‑equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre‑ and post‑shift inspections.

Who You Are

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., "Google Suite").
• Possess good knowledge of the city and community of Mobile, AL.
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety.
• Able to deal effectively and courteously with all customers and the public.
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary range: $50,000 - $54,000 / year.
• Hours/Shifts: Varied.
• We offer a generous and comprehensive benefits package, including health and retirement benefits.

Via is an equal opportunity employer.