Road Supervisor

Socket.dev; Tulare (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is hiring a Road Supervisor to oversee driver performance, train drivers, and support riders in Tulare, CA. This full-time, in-person role requires de-escalation skills, incident management, and teamwork across an interdisciplinary group.

The position emphasizes safety, everyday operations, and excellent customer service, including occasionally leading by example as an Operator when needed.

Qualifications

• 3+ years’ experience in transportation services with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Strong communication and interpersonal skills to handle stressful situations diplomatically.
• Proficient with tablets and standard office software (Google Suite).
• Knowledge of the cities and communities of Tulare, CA.
• Able to operate a wheelchair accessible vehicle within standard safety guidelines.
• Flexible hours including evenings and weekends.
• Clear drug test, criminal background check, and motor vehicle records check required.

Responsibilities

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and promoting passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre- and post-shift inspections.

Skills

Interpersonal skills

Communication

Tablet proficiency

Flexibility

Education

High school diploma

Tools

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Road Supervisor, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.This is a full-time, shift-based, in-person out of our Tulare, CA

What You'll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the cities and communities of Tulare, CA
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with passengers
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Pay: $24-28 / hour
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.