Road Service Agent

C.R. England, Inc.; West Valley City (UT); On-site; USD 37,000 - 41,000; Full time

Job summary

C.R. England, Inc. is hiring a Road Service Agent in West Valley City, UT. Schedule: M - F 7AM - 4PM.

Pay: $27.00/hr - $30.00/hr. You will be the professional resource to aid in the safety of our drivers, diagnosing equipment issues and coordinating with operations, repair facilities and drivers to execute road calls. Responsibilities include reducing downtime, negotiating with vendors, adhering to DOT regulations, and using in-house repair facilities to minimize costs.

Qualifications

• Team Oriented
• Proficiency with Microsoft Suite programs is a must
• Excellent written and verbal communication skills
• Proficient typing skills
• Enjoy working with drivers
• Ability to solve multiple complex situations simultaneously
• Efficient with administration tasks
• Have a passion for coaching
• Ability to be a supportive listener
• Be willing to support and assist in overload work situations, including flexibility with breaks and lunch hour
• Open to supporting the team by working a holiday or covering while a team member is enjoying their vacation
• Possess a strong home internet for approved work from home days
• Proven ability to work under pressure
• Strong negotiator
• DOT Safety or Compliance knowledge is a plus
• Commercial vehicle and or mechanical knowledge is a plus
• Ability to have FUN

Responsibilities

• Be a professional resource to aid in the Safety of our Drivers
• Mechanical experience required; experience with trucks, trailers, or reefers is strongly preferred
• Reduce driver and equipment downtime by accurately diagnosing equipment breakdowns and utilizing the appropriate vendors
• Communicate with Operations, Repair Facilities, and our Drivers to successfully execute a Road Call
• Accurately diagnose equipment breakdowns and make safe and cost-effective decisions
• Utilize in-house repair facilities to reduce costs
• Effectively answer high volumes of phone calls in a clear and professional manner
• Maintain a high-level of emotional intelligence
• Negotiate with repair vendors to reduce costs while meeting DOT expectations
• Ability to understand and execute company/vendor expectations
• Capable of utilizing multiple screens and programs to update repair order notes
• Use all available resources to solve complicated situations
• Apply DOT regulations to your repair decisions
• Utilize our Warranty Team to reduce unnecessary repair costs

Skills

Team Oriented

Excellent communication

Proficient typing

Enjoy working with drivers

Problem solving

Administration tasks

Coaching

Supportive listener

Flexibility with breaks and lunch

Open to holidays

Home internet for WFH days

Work under pressure

Strong negotiator

DOT Safety knowledge

Vehicle/mechanical knowledge

Have FUN

Tools

Microsoft Suite

Job description

Position: Road Service Agent

Schedule: M - F 7AM - 4PM

Pay: $27.00/hr - $30.00/hr

Location: West Valley City, UT

Job requirements may include, but not be limited to:

• Be a professional resource to aid in the Safety of our Drivers
• Mechanical experience required; experience with trucks, trailers, or reefers is strongly preferred
• Reduce driver and equipment downtime by accurately diagnosing equipment breakdowns and utilizing the appropriate vendors
• Communicate with Operations, Repair Facilities, and our Drivers to successfully execute a Road Call
• Accurately diagnose equipment breakdowns and make safe and cost-effective decisions
• Utilize in-house repair facilities to reduce costs
• Effectively answer high volumes of phone calls in a clear and professional manner
• Maintain a high-level of emotional intelligence
• Negotiate with repair vendors to reduce costs while meeting DOT expectations
• Ability to understand and execute company/vendor expectations
• Capable of utilizing multiple screens and programs to update repair order notes
• Use all available resources to solve complicated situations
• Apply DOT regulations to your repair decisions
• Utilize our Warranty Team to reduce unnecessary repair costs

Job Qualifications may include, but not limited to:

• Team Oriented
• Proficiency with Microsoft Suite programs is a must
• Excellent written and verbal communication skills
• Proficient typing skills
• Enjoy working with drivers
• Ability to solve multiple complex situations simultaneously
• Efficient with administration tasks
• Have a passion for coaching
• Ability to be a supportive listener
• Be willing to support and assist in overload work situations, including flexibility with breaks and lunch hour.
• Open to supporting the team by working a holiday or covering while a team member is enjoying their vacation
• Possess a strong home internet for approved work from home days
• Proven ability to work under pressure
• Strong negotiator
• DOT Safety or Compliance knowledge is a plus
• Commercial vehicle and or mechanical knowledge is a plus
• Ability to have FUN

CR England 2025