Road Service Specialist

Central Oregon Trucking Co; Redmond (OR); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (medical, dental, and/

401(k) matching

Employee Assistance Program

PTO and holidays

Growth opportunities

On-site gym

Job summary

Central Oregon Trucking Co. is seeking a detail-oriented, customer-focused professional to support fleet maintenance operations. You will be the main contact for drivers with breakdowns, coordinating roadside repairs with vendors, company shops, and maintenance teams to keep trucks moving safely.

The role requires 2+ years in fleet maintenance/dispatch, familiarity with DOT regulations, and strong Microsoft Office skills. This on-site position offers competitive pay and comprehensive benefits.

Qualifications

• 2+ years of experience in fleet maintenance, dispatch, or roadside assistance (truck­ing industry preferred)
• Familiarity with DOT regulations, roadside safety, and vendor management preferred
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)

Responsibilities

• Respond to road service calls from drivers experiencing vehicle breakdowns or mechanical issues.
• Coordinate repairs with drivers, vendors, and company shops; log issues in Transman.
• Support Owner Operators with breakdowns and vendor payments.
• Create purchase orders and virtual payments for vendors.
• Ensure timely communication between drivers, vendors and maintenance team.
• Maintain vendor portals (e.g., Loves, Travel Centers of America, Michelin).
• Expedite repair processes for out-of-service trailers and tractors.
• Assist Admin with billing credits, duplicates, and corrections.
• Submit forms and onboard new vendors or update location information.

Skills

Customer-focused

Detail-oriented

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a detail-oriented and customer-focused professional to support our fleet maintenance operations. This role serves as a key point of contact for drivers experiencing breakdowns or mechanical issues, coordinating roadside repairs, vendors, company shops, and maintenance teams to keep vehicles moving safely and efficiently.

ESSENTIAL FUNCTIONS:

• Respond to road service calls from drivers experiencing vehicle breakdowns or mechanical issues.
• Troubleshoot minor mechanical issues over the phone and coordinate repairs with drivers, vendors, and company shops, logging issues in Transman.
• Support Owner Operators with breakdowns and vendor payments.
• Create purchase orders and virtual payments for vendors.
• Ensure timely and accurate communication between drivers, vendors, and the company's maintenance team.
• Maintain vendor portals (e.g., Loves, Travel Centers of America, Michelin).
• Expedite repair processes for out-of-service trailers and tractors.
• Assist Admin with billing credits, duplicates, and corrections.
• Submit forms and follow processes to onboard new vendors and update location information.
• Perform Related duties as assigned

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES:

• High school diploma or equivalent
• 2+ years of experience in a fleet maintenance, dispatch, or roadside assistance role (trucking industry preferred)
• Familiarity with DOT regulations, roadside safety, and vendor management preferred
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

What We Offer:

• Competitive Pay (based on verifiable experience and knowledge)
• Full Health Benefits — Medical, Dental, Vision
• Matching 401(k)
• Employee Assistance Program
• Generous PTO — vacation, sick time, and holidays
• A supportive, fast‑paced environment with room to grow
• Free on site gym

We are Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law