Road Operations Dispatcher - Route Performance & Support

Transdev North America, Inc.; Canby (OR); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Health/dental/vision insurance

401(k) retirement plan

Company holidays

Life insurance

Disability insurance

Job summary

Transdev in Canby, Oregon is seeking a Dispatcher to oversee road service by coordinating with Operators and delivering strong customer support. This role emphasizes safety and reliable service in daily operations.

Starting pay is $20.50/hour with progression to $31.00 over five years, under the union CBA. Benefits include vacation, sick leave, 401(k), life and health coverage, and holidays. Apply to [e-mail].

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Valid CDL Class A or B with passenger and airbrake endorsement.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching

Customer service

DOT regulations

CDL endorsement

Education

High School Diploma or GED

Technical Degree

Job description

Transdev in Canby, Oregon is seeking a Dispatcher to oversee road service by coordinating with Operators and delivering strong customer support. This role emphasizes safety and reliable service in daily operations.

Starting pay is $20.50/hour with progression to $31.00 over five years, under the union CBA. Benefits include vacation, sick leave, 401(k), life and health coverage, and holidays. Apply to [e-mail].