RN Transfer Center Navigator – Bed & Access

Mercy Health; United States; On-site; USD 45,000 - 71,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan

Health coverage

Paid time off

Tuition assistance

Professional development

Job summary

Mercy Health seeks an RN Transfer Center Specialist to coordinate patient transfer logistics and ensure timely acceptance and bed placement. You will work with client facilities to verify clinical presentation and destination planning, following HIPAA and EMTALA guidelines while supporting quality initiatives.

Role requires active RN licensure, ADN degree with BSN preferred, and 1 year of acute care experience; Epic EHR and Genesys familiarity is desirable.

Qualifications

• RN license (Active) required
• ADN required; BSN preferred
• 1 year acute care experience required
• Healthcare contact center experience preferred
• Proficiency with Epic EHR and Genesys preferred

Responsibilities

• Coordinate transfer with referring facilities to initiate acceptance and expedite decisions.
• Communicate clinical presentation, bed assignment, and patient information for destination planning.
• Enter data in EHR and protect PHI.
• Recommend solutions to optimize patient outcomes based on clinical data.
• Act as liaison among physicians, hospital staff, and outside agencies.
• Monitor compliance and support process improvements for regulatory goals.
• Understand EMTALA, HIPAA, and related regulations; report risks.
• Collaborate with providers to ensure timely acceptance and appropriate level of care.

Skills

Customer Service oriented

MS Office

Communication

Critical thinking

Multitasking

Attention to detail

Relationship building

Teamwork

Active listening

Agility

Education

Associate Degree in Nursing

BSN preferred

Tools

Epic EHR

Genesys

Microsoft Excel

Outlook

MS Teams

Job description

Mercy Health seeks an RN Transfer Center Specialist to coordinate patient transfer logistics and ensure timely acceptance and bed placement. You will work with client facilities to verify clinical presentation and destination planning, following HIPAA and EMTALA guidelines while supporting quality initiatives.

Role requires active RN licensure, ADN degree with BSN preferred, and 1 year of acute care experience; Epic EHR and Genesys familiarity is desirable.