RN Hospice Care Manager: Lead Patient Care

Gentiva; Buffalo Grove (IL); On-site; USD 93,000 - 116,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

PTO

FMLA leaves

Job summary

Gentiva is seeking a dedicated Patient Care Manager to lead clinical excellence for our hospice team in Buffalo Grove, Illinois. Reporting to the Executive Director or Administrator, you will oversee patient care activities, manage scheduling, triage referrals, and chair IDG meetings to coordinate care plans.

You will mentor staff, ensure regulatory compliance, and drive performance improvement while delivering compassionate service.

Qualifications

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC).
• Knowledge and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Responsibilities

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance.
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location.

Skills

Leadership

Communication

Clinical documentation

Team leadership

Technology literacy

Education

RN license

Accredited nursing program graduate

BSN (preferred)

Tools

EMR systems

Telehealth platforms

Job description

Gentiva is seeking a dedicated Patient Care Manager to lead clinical excellence for our hospice team in Buffalo Grove, Illinois. Reporting to the Executive Director or Administrator, you will oversee patient care activities, manage scheduling, triage referrals, and chair IDG meetings to coordinate care plans.

You will mentor staff, ensure regulatory compliance, and drive performance improvement while delivering compassionate service.