RN Clinical Operations Lead — Quality & Patient Safety

Sprinter Health; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Sprinter Health in San Francisco, CA is seeking an Interim Clinical Support Nurse to provide real-time support for Sprinters and the clinical team, including clinical escalations, patient safety events, and abnormal laboratory result management.

The role partners with Patient Operations, Clinical Operations, Quality, Product, and other cross‑functional teams to improve workflows, drive operational excellence, and ensure timely, safe, and high‑quality patient care.

Qualifications

• Active, unrestricted Registered Nurse (RN) license.
• Minimum three years of leadership experience.
• Strong clinical judgment and decision-making skills.
• Experience managing clinical escalations, abnormal laboratory result workflows, and patient safety events.
• Experience leading remote initiatives.
• Demonstrated project management and process improvement experience.
• Experience developing clinical policies, procedures, and workflows.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Provide operational oversight for clinical escalations, patient safety concerns, and abnormal and critical laboratory result workflows.
• Ensure timely resolution of clinical issues while meeting service level agreements (SLAs).
• Provide clinical guidance and operational support to Sprinters and the clinical team for complex clinical questions, patient safety concerns, and escalations.
• Manage staffing, workload distribution, and daily operations for Clinical RNs
• Lead patient safety and quality improvement initiatives.
• Investigate patient safety events and participate in root cause analyses and corrective action planning.
• Identify trends and implement sustainable process improvements.
• Ensure compliance with clinical policies, regulatory requirements, and organizational standards.
• Promote a culture of quality, safety, and continuous improvement.
• Own monthly operational KPIs, dashboards, and service level metrics.
• Analyze performance trends and identify opportunities to improve quality, efficiency, and patient outcomes.
• Develop action plans to improve performance and operational consistency.
• Lead cross-functional operational and clinical projects.
• Develop, implement, and maintain clinical policies, SOPs, workflows, and standardized guidance.
• Support implementation of new clinical programs, pilots, and operational initiatives.
• Drive change management and adoption of new workflows across teams.
• Partner closely with Patient Operations, Patient Support, and Clinical Operations
• Identify opportunities to improve patient experience and operational efficiency.
• Communicate operational updates and clinical recommendations across teams.
• Support strategic organizational initiatives and process improvement efforts.

Skills

Leadership experience

RN license

Clinical judgment

Project management

Process improvement

Communication

Data analysis

Remote team leadership

Education

Active RN license

Tools

Slack

Job description

Sprinter Health in San Francisco, CA is seeking an Interim Clinical Support Nurse to provide real-time support for Sprinters and the clinical team, including clinical escalations, patient safety events, and abnormal laboratory result management.

The role partners with Patient Operations, Clinical Operations, Quality, Product, and other cross‑functional teams to improve workflows, drive operational excellence, and ensure timely, safe, and high‑quality patient care.