Clinical Support RN — Operations and Quality Leader

Sprinter Health

United States

Remote

USD 110,000 - 150,000

Full time

14 days+

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Job summary

Sprinter Health is seeking an Interim Clinical Support Nurse in the United States to provide real-time support for Sprinters and the clinical team, handling escalations, patient safety events, and abnormal labs. You will partner with Patient Operations, Clinical Operations, Quality, Product, and other teams to improve workflows, drive operational excellence, and ensure timely, safe patient care.

The ideal candidate is an experienced nurse leader with strong judgment, project management, and

Qualifications

Active, unrestricted Registered Nurse (RN) license.
Minimum three years of leadership experience.
Strong clinical judgment and decision-making skills.
Experience managing clinical escalations, abnormal laboratory result workflows, and patient safety events.
Experience leading remote initiatives.
Demonstrated project management and process improvement experience.
Experience developing clinical policies, procedures, and workflows.
Strong analytical, organizational, and communication skills.

Responsibilities

Provide operational oversight for clinical escalations, patient safety concerns, and abnormal and critical laboratory result workflows.
Ensure timely resolution of clinical issues while meeting service level agreements (SLAs).
Provide clinical guidance and operational support to Sprinters and the clinical team for complex clinical questions, patient safety concerns, and escalations.
Manage staffing, workload distribution, and daily operations for Clinical RNs.
Lead patient safety and quality improvement initiatives.
Investigate patient safety events and participate in root cause analyses and corrective action planning.
Own monthly operational KPIs, dashboards, and service level metrics.
Develop action plans to improve performance and operational consistency.
Lead cross-functional operational and clinical projects.
Develop, implement, and maintain clinical policies, SOPs, workflows, and standardized guidance.
Support implementation of new clinical programs, pilots, and operational initiatives.
Drive change management and adoption of new workflows across teams.
Partner closely with Patient Operations, Patient Support, and Clinical Operations.
Identify opportunities to improve patient experience and operational efficiency.
Communicate operational updates and clinical recommendations across teams.
Support strategic organizational initiatives and process improvement efforts.