Remote Clinical Operations Specialist

Apply; Menlo Park, Northern (CA, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Sprinter Health is hiring a Clinical Operations Liaison to connect clinical leaders with field staff and operational systems, ensuring payroll, training, and compliance are tracked and reported. This remote, full-time role reports to the Director of Quality & Training and focuses on scalable, accurate workforce processes to support nationwide care.

You’ll identify workflow improvements, maintain SOPs, and support escalation and program management for a growing home-based care platform.

Qualifications

• 2+ years in an operations, coordination, or administrative support role.
• Experience managing multiple workflows, trackers, or reports simultaneously.
• Comfortable working independently and remotely with minimal day-to-day direction.
• Strong communication and problem-solving skills.
• Proficient in EHR systems and Google tools.
• Reliable internet connection and dedicated, secure workspace.
• Available to work CST hours.

Responsibilities

• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions.
• Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close.
• Validate weekly mileage and hours are submitted in accordance with policy and protocols.
• Review and abstract supporting documentation for mileage and time submissions.
• Approve expenses within set parameters.
• Data pulls and tracking for peer audits, bonus incentives.
• Deliver a weekly exception report to each manager — escalations only, with full documentation.
• Other duties as assigned.
• Maintain clinical employee attendance, call-off, and workforce planning trackers.
• Track training completion in Sprinter University and annual compliance for clinical teams.
• Prepare weekly and monthly operational reports for your assigned clinical area.
• Support logistical planning for workforce.
• Maintain dashboards, trackers, and workforce metrics.
• Other duties as assigned.
• Manage administrative escalation trackers and ensure timely follow-up on open items.
• Route non-clinical operational issues to appropriate teams.
• Maintain SOPs, workflows, and operational documentation.
• Track project milestones and action items; support new workflow launches as directed by the In-Home Director.
• Participate in internal audits; identify documentation gaps and recommend process improvements.
• Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager.
• Maintain confidentiality and adhere to all HIPAA and compliance standards.

Skills

Operations experience

Workflow management

Remote work

Communication

Problem solving

EHR systems

Google tools

Remote workspace setup

CST hours availability

Healthcare operations

Multi-state payroll

Distributed field team support

Rippling HRIS

Tools

EHR systems

Google Workspace

Rippling HRIS

Job description

Sprinter Health is hiring a Clinical Operations Liaison to connect clinical leaders with field staff and operational systems, ensuring payroll, training, and compliance are tracked and reported. This remote, full-time role reports to the Director of Quality & Training and focuses on scalable, accurate workforce processes to support nationwide care.

You’ll identify workflow improvements, maintain SOPs, and support escalation and program management for a growing home-based care platform.