Senior Strategy & Operations for Healthcare Delivery

Sprinter Health; San Francisco (CA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Pre-IPO equity

Health plans

Flexible PTO

401(k) match

Parental leave

HSA/FSA contributions

Life and disability insurance

Lunch in-office

Learning stipend

Relocation assistance

Job summary

Sprinter Health in San Francisco is seeking a Senior Associate, Strategy & Operations to join the Patient Operations team. You’ll own high-priority initiatives, diagnose workflow bottlenecks, and test solutions from manual pilots to scalable systems, partnering with Clinical Ops, Product, Engineering, and frontline teams.

Ideal candidates bring 2–5 years in healthcare operations or health-tech, startup experience, and a proven ability to translate data into practical processes that improve

Qualifications

• 2–5 years in consulting, banking, or health operations.
• Experience in healthcare operations, health-tech or patient-facing environments.
• Startup/fast-growth background with ability to own ambiguous problems.

Responsibilities

• Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
• Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
• Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
• Design and run manual pilots to improve appointment completion, patient re‑engagement, scheduling workflows, and service delivery
• Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
• Scope new partner‑requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
• Roll out proven workflows to frontline teams and monitor performance through regular check‑ins, documentation, and feedback loops
• Partner with Clinical Operations to ensure workflows support a high‑quality patient experience, patient safety, and clinical standards, not just operational throughput
• Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
• Build clear project plans, define milestones, manage stakeholders, and drive cross‑functional initiatives to completion
• Balance strategic analysis with direct execution when needed, including coordinating schedules, re‑engaging patients, or helping frontline teams troubleshoot workflows
• Monitor initiative performance using data tools and translate operational data into clear recommendations
• Communicate progress, risks, tradeoffs, and outcomes to leadership and cross‑functional partners

Skills

Cross-functional

Problem solving

Data analysis

Healthcare ops

Tools

SQL

Excel

BI tools

AI tools

Job description

Sprinter Health in San Francisco is seeking a Senior Associate, Strategy & Operations to join the Patient Operations team. You’ll own high-priority initiatives, diagnose workflow bottlenecks, and test solutions from manual pilots to scalable systems, partnering with Clinical Ops, Product, Engineering, and frontline teams.

Ideal candidates bring 2–5 years in healthcare operations or health-tech, startup experience, and a proven ability to translate data into practical processes that improve