TEMP RMA Coordinator

Jobot; Huntsville (AL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Sick leave 5 days

Benefits after 90 days

Job summary

Jobot is seeking an experienced RMA Coordinator to support returns, warranty claims, and customer product issues in a manufacturing environment. You will work with manufacturing, quality, engineering, customer service, and operations to investigate issues and ensure RMAs are tracked through completion.

Responsibilities include coordinating RMAs from initiation to resolution, maintaining accurate records, following up for timely resolutions, and identifying trends to inform internal teams.

Qualifications

• Experience in manufacturing required.
• Experience handling RMAs, warranty claims, and product returns.
• Ability to coordinate across multiple internal departments to investigate and resolve product issues.
• Strong communication, problem-solving, organization, and tracking/reporting skills.
• Proficiency with Microsoft Office and ERP systems preferred.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to follow issues through to resolution and maintain accurate documentation.

Responsibilities

• Coordinate and manage Return Material Authorizations (RMAs), warranty claims, and product returns from initiation through resolution.
• Work with internal departments including manufacturing, quality, engineering, customer service, and operations to investigate and resolve product issues.
• Maintain accurate records and documentation related to RMAs, warranty claims, returns, and resolutions.
• Track open RMAs and follow up with appropriate departments to ensure timely resolution.
• Identify trends or recurring product issues and communicate findings to relevant internal teams.
• Assist with reporting and tracking related to returns, warranty activity, and product issues.
• Communicate professionally with internal teams and other stakeholders regarding the status and resolution of product returns.
• Utilize Microsoft Office and ERP systems to maintain records, track activity, and support reporting.

Skills

Communication skills

Problem-solving

Organization

Tracking and reporting

Tools

Microsoft Office

ERP systems

Job description

75% paid medical, dental, vision

This Jobot Job is hosted by: Brittany Packard

Salary: $25 - $27 per hour

About Us

We are a global technology company specializing in networking and communications solutions that help connect businesses, communities, and consumers. Our teams design and manufacture innovative products that support high-speed connectivity, broadband infrastructure, and next-generation communications networks.

With a strong focus on innovation, quality, and customer service, we work with organizations around the world to develop technology that keeps people and businesses connected. Our manufacturing and engineering operations provide an opportunity to work alongside experienced professionals in a fast-paced, technology-driven environment.

Benefits

• 75% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 5 days of sick leave
• Benefits available after 90 days of employment

Job Details

RMA Coordinator:

Our client is seeking an experienced RMA Coordinator to support the management of product returns, warranty claims, and customer-related product issues within a manufacturing environment. This position will work closely with internal teams to investigate issues, coordinate resolutions, and ensure RMAs are accurately tracked through completion.

Responsibilities

• Coordinate and manage Return Material Authorizations (RMAs), warranty claims, and product returns from initiation through resolution.
• Work with internal departments including manufacturing, quality, engineering, customer service, and operations to investigate and resolve product issues.
• Maintain accurate records and documentation related to RMAs, warranty claims, returns, and resolutions.
• Track open RMAs and follow up with appropriate departments to ensure timely resolution.
• Identify trends or recurring product issues and communicate findings to relevant internal teams.
• Assist with reporting and tracking related to returns, warranty activity, and product issues.
• Communicate professionally with internal teams and other stakeholders regarding the status and resolution of product returns.
• Utilize Microsoft Office and ERP systems to maintain records, track activity, and support reporting.

Qualifications

• Manufacturing experience required.
• Previous experience handling RMAs, warranty claims, and product returns.
• Ability to coordinate across multiple internal departments to investigate and resolve product issues.
• Strong communication, problem-solving, organization, and tracking/reporting skills.
• Proficiency with Microsoft Office and ERP systems preferred.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to follow issues through to resolution and maintain accurate documentation.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.