RMA & Returns Specialist

Busch Group; Yreka (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Pfeiffer Vacuum is seeking an RMA Coordinator to manage returned materials, customer service requests, and related service operations in a fast-paced environment. You will handle end-to-end RMAs, coordinate logistics, and maintain accurate system records while supporting internal teams with order fulfillment and service documentation.

The ideal candidate is detail-oriented, organized, and capable of multitasking with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Basic math skills.
• Experience with Microsoft Office Suite.

Responsibilities

• Customer Support: Address customer requests for RMAs via email. Issue RMAs to customers.
• Portal & System Management: Update Valve Tracker.
• Returns & Service Operations: Receive all inbound RMA returns. Relocate valves as needed. Invoicing service orders.

Skills

Customer service

Detail oriented

Time management

Problem solving

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pfeiffer Vacuum is seeking an RMA Coordinator to manage returned materials, customer service requests, and related service operations in a fast-paced environment. You will handle end-to-end RMAs, coordinate logistics, and maintain accurate system records while supporting internal teams with order fulfillment and service documentation.

The ideal candidate is detail-oriented, organized, and capable of multitasking with proficiency in Microsoft Office.