RMA Coordinator

Busch Group; Yreka (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Pfeiffer Vacuum is seeking an RMA Coordinator to manage returned materials, customer service requests, and related service operations in a fast-paced environment. You will handle end-to-end RMAs, coordinate logistics, and maintain accurate system records while supporting internal teams with order fulfillment and service documentation.

The ideal candidate is detail-oriented, organized, and capable of multitasking with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Basic math skills.
• Experience with Microsoft Office Suite.

Responsibilities

• Customer Support: Address customer requests for RMAs via email. Issue RMAs to customers.
• Portal & System Management: Update Valve Tracker.
• Returns & Service Operations: Receive all inbound RMA returns. Relocate valves as needed. Invoicing service orders.

Skills

Customer service

Detail oriented

Time management

Problem solving

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Summary

The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end‑to‑end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail‑oriented, highly organized, and capable of multitasking in a fast‑paced technical service environment.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement

Exercise of judgment, discretion, and tact are required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co‑workers and demonstrate regular attendance and punctuality are essential. The department’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company and must abide by the corporate Code of Conduct in all situations.

Responsibilities

• Customer Support: Address customer requests for RMAs via email. Issue RMAs to customers.
• Portal & System Management: Update Valve Tracker.
• Returns & Service Operations: Receive all inbound RMA returns. Relocate valves as needed. Invoicing service orders.

Position Qualifications

Competency Statements

• Accountability – Takes personal responsibility for the quality and timeliness of work.
• Communication, Oral and Written – Effectively conveys information and ideas to others.
• Customer Focus – Builds and maintains satisfaction with internal and external stakeholders.
• Detail Oriented – Pays attention to the minute details of tasks and projects.
• Problem Solving – Resolves difficult challenges effectively and promptly.
• Time Management – Manages time effectively to prioritize tasks and meet deadlines.
• Adaptability – Adjusts to changing business needs and workplace conditions.

Skills & Abilities

Education

Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties.

Experience

• Basic math skills.
• 1 year of customer service experience.

Computer Skills

• Experience with Microsoft Office Suite.

Physical Demands

Stand O
Walk O
Sit C
Manually Manipulate O

Lift/Carry 30 lbs or less O

Other Physical Requirements

Ability to wear Personal Protective Equipment (PPE) - As required

Work Environment

Office environment with occasional visits to operational areas.

Equal Opportunity Employer Statement

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.