RMA Coordinator - Returns, Quality & Cross-Functional Lead

MC Test Service Inc; Melbourne (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401K match

PTO & Holidays

Tuition reimbursement

Medical HRA

Disability insurance

Job summary

SMTC Corporation in Melbourne, FL is seeking an RMA Coordinator to manage the Return Material Authorization process for customer returns, repairs, warranty claims, and field returns.

You will coordinate with Engineering, Quality, Manufacturing, Program Management, Production Planning and Supply Chain to ensure timely disposition, accurate data, and clear customer communication. Strong Excel, ERP/MES experience, and attention to detail are required to drive improvements and customer satisfaction.

Qualifications

• Minimum 3 years in customer service, manufacturing, quality, production control, repair operations, RMA processing, or a related environment.
• Experience supporting electronics manufacturing, repair operations, warranty programs, or customer returns preferred.
• Proficiency with Microsoft Excel and ERP/MES systems.

Responsibilities

• Administer and coordinate the Return Material Authorization (RMA) process for customer return, repairs, upgrades, warranty claims, and returned product investigations.
• Receive, review, process, and track incoming and outgoing RMA materials to ensure timely disposition and resolution.
• Maintain RMA databases, tracking systems, and associated records to ensure accuracy, traceability, and timely reporting.
• Coordinate cross-functional activities involving Engineering, Quality, Manufacturing, Program Management, Production Planning, Supply Chain, and customer representatives to support RMA processing and closure.
• Monitor open RMA activity and communicate status updates, aging reports, and resolution timelines to stakeholders.
• Facilitate routing of returned materials for inspection, failure analysis, repair, rework, upgrade, or disposition activities.
• Track engineering evaluations, work instructions, corrective actions, and disposition decisions to ensure timely progression of RMA activities.
• Analyze RMA data, return trends, failure modes, and customer return metrics to identify recurring issues and opportunities for improvement.
• Support investigations related to customer returns, field failures, warranty concerns, and product quality issues.
• Assist with implementation and verification of corrective actions associated with recurring return trends and customer concerns.
• Support customer audits, quality reviews, and reporting activities related to returned products and field quality performance.

Skills

RMA processing

Data analysis

ERP/MES systems

FactoryLogix

Excel

Quality systems

Cross-functional collaboration

Problem solving

Education

High School Diploma or GED

Tools

FactoryLogix

Fourth Shift

Job description

SMTC Corporation in Melbourne, FL is seeking an RMA Coordinator to manage the Return Material Authorization process for customer returns, repairs, warranty claims, and field returns.

You will coordinate with Engineering, Quality, Manufacturing, Program Management, Production Planning and Supply Chain to ensure timely disposition, accurate data, and clear customer communication. Strong Excel, ERP/MES experience, and attention to detail are required to drive improvements and customer satisfaction.