Senior RMA & Returns Optimization Specialist

Rently; Camarillo (CA); On-site; USD 71,635,000 - 83,097,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

Paid time off

Gym reimbursement

Pet insurance reimbursement

Career growth

Professional development

Team events

Job summary

Rently in Camarillo, CA seeks a Senior RMA Specialist to own the end-to-end RMA processing, including intake, inspection coordination, and disposition decisions. You will drive process improvements, automate reporting, and partner with Sales, Support, and Fulfillment to ensure policy adherence.

This role emphasizes data integrity, trend analysis, and cross-functional collaboration, with responsibilities to present findings to leadership and maintain SOPs. Prior ERP/CRM experience is required.

Qualifications

• 3+ years of experience in RMA processing.
• Experience building or improving cross-functional processes without formal authority.
• MRP/ERP experience (NetSuite ERP and Salesforce CRM preferred).
• Proficiency with Google Workspace or Microsoft Office (e.g., VLOOKUPs).
• Strong analytical, problem-solving, and organizational skills.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Comfortable challenging existing processes and independently proposing and implementing changes.
• Proficiency in English (reading, writing, and verbal communication).
• High School Diploma or GED required.
• Associate’s degree or equivalent related certification preferred.

Responsibilities

• Own the end-to-end RMA process - intake, authorization, inspection coordination, and disposition decisioning with full independent authority.
• Compile complete documentation for vendor claims and chargebacks and hand off to Accounting for recovery.
• Build and maintain a structured data collection framework for returns with reason codes and tagging.
• Conduct trend analysis on return volume, rate, and root cause by SKU, vendor, and client; surface issues with recommended actions.
• Partner with Sales, Customer Support, and Fulfillment to drive RMA policy adherence and close gaps.
• Develop client-facing education to reduce avoidable returns and communicate policies.
• Lead the conversion of manual RMA reports into automated workflows and dashboards.
• Maintain and evolve RMA SOPs and documentation.
• Act as primary point of contact for internal stakeholders and clients on reverse logistics status.
• Present findings and improvement recommendations to leadership on a regular cadence.
• Process all returns such as RMAs, Returns, Exchanges, and Blind Returns using ERP system.
• Identify and communicate return trends.
• Review and verify warranty information according to company policies.

Skills

RMA processing

Cross-functional collaboration

Analytical thinking

English proficiency

Organizational skills

Problem solving

Deadline-driven

Process improvement

Education

High School Diploma or GED

Associate’s degree or certification preferred

Tools

NetSuite ERP

Salesforce CRM

Google Workspace

Microsoft Excel

Job description

Rently in Camarillo, CA seeks a Senior RMA Specialist to own the end-to-end RMA processing, including intake, inspection coordination, and disposition decisions. You will drive process improvements, automate reporting, and partner with Sales, Support, and Fulfillment to ensure policy adherence.

This role emphasizes data integrity, trend analysis, and cross-functional collaboration, with responsibilities to present findings to leadership and maintain SOPs. Prior ERP/CRM experience is required.