RMA Coordinator I: Returns & Documentation

Industrial Electric Manufacturing; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

IEM is seeking an RMA Coordinator I to manage the processing of returned materials from Field Service locations, ensuring proper documentation, tracking, and disposition in line with company procedures. You will work closely with Field Service, Quality, Warehouse, and Accounting to support accurate processing and timely credits.

The role involves coordinating with various teams, maintaining traceability of RMAs, and assisting during peak periods in Order Fulfillment.

Qualifications

• Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination.
• Experience using ERP or inventory management systems to process and track material transactions.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

Responsibilities

• Process parts returns from Field Service locations while ensuring required documentation is present and complete.
• Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable BOMs when necessary.
• Track incoming RMA transactions to maintain accountability and traceability of returned materials.
• Ensure RMA processing timelines align with Product Services operational goals and service standards.
• Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements.
• Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project
• Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations.
• Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility.
• Perform other duties as assigned by management.

Skills

RMA Processing & Material Tracking

Inventory & Documentation Accuracy

Cross-Functional Coordination

Attention to Detail

Problem Solving

Organization & Time Management

Communication

Education

High School Diploma or equivalent

Tools

ERP systems

Microsoft Office (Outlook, Excel, Access, PowerPoint)

Job description

IEM is seeking an RMA Coordinator I to manage the processing of returned materials from Field Service locations, ensuring proper documentation, tracking, and disposition in line with company procedures. You will work closely with Field Service, Quality, Warehouse, and Accounting to support accurate processing and timely credits.

The role involves coordinating with various teams, maintaining traceability of RMAs, and assisting during peak periods in Order Fulfillment.