RMA & Returns Coordinator

Pfeiffer Vacuum+Fab Solutions; Yreka (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

Pfeiffer Vacuum is seeking an RMA Coordinator to manage returns, customer service requests, and service operations in a fast-paced technical environment. You will handle RMAs from customers, coordinate logistics, and maintain accurate records.

Ideal candidates are detail-oriented, organized, capable of multi-tasking, and proficient with Microsoft Office. Office-based role with occasional visits to operational areas; compensation is $20.00 per hour.

Qualifications

• Education: Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties.
• Experience: Basic math skills; 1 year of customer service experience.
• Computer Skills: Experience with Microsoft Office Suite.

Responsibilities

• Customer Support: Address customer requests for RMAs via email.
• Customer Support: Issue RMAs to customers.
• Customer Support: Provide customer support via email.
• Customer Support: Provide price quotes for valve repairs.
• Portal & System Management: Update customer portals.
• Portal & System Management: Update Valve Tracker.
• Returns & Service Operations: Receive all inbound RMA returns.
• Returns & Service Operations: Relocate valves as needed.
• Service Documentation & Pricing: Invoicing service orders.

Skills

Accountability

Communication

Customer focus

Detail-oriented

Problem solving

Time management

Adaptability

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Pfeiffer Vacuum is seeking an RMA Coordinator to manage returns, customer service requests, and service operations in a fast-paced technical environment. You will handle RMAs from customers, coordinate logistics, and maintain accurate records.

Ideal candidates are detail-oriented, organized, capable of multi-tasking, and proficient with Microsoft Office. Office-based role with occasional visits to operational areas; compensation is $20.00 per hour.