RMA & Logistics Specialist - Solar Storage

Duracell Power Center, a Duracell Authorized Licensee; San Jose (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k)

Paid Time Off (PTO)

Paid company holidays

Job summary

Duracell Power Center, a Duracell Authorized Licensee, is seeking an experienced Return Material Authorization (RMA) Coordinator in San Jose, CA. You will coordinate and track product returns, replacements, and related shipments between customers, installers, distributors, manufacturers, and DPC.

You will ensure inbound/outbound RMA activity is documented, shipments completed on time, credits reconciled, and RMAs aged correctly.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years in RMA coordination, logistics, warranty administration, or related roles.
• Experience in solar, renewable energy, energy storage, electronics, manufacturing, or distribution preferred.
• Experience coordinating shipments, returns, and RMAs with customers and vendors.
• Strong organizational, follow-up, and recordkeeping abilities.
• Proficiency with Microsoft Excel, Outlook, and ERP/CRM systems.

Responsibilities

• Initiate inbound and outbound RMA shipments with customers and installers.
• Provide ship-to information and shipping instructions to installers.
• Coordinate return shipments and track RMAs from start to finish.
• Maintain accurate records of RMAs, shipments, tracking numbers, and credits.
• Prepare regular RMA status reports and escalate aging RMAs when needed.

Skills

Organizational skills

Communication skills

Attention to detail

Multitasking

MS Excel proficiency

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

ERP systems

CRM systems

Inventory management software

MS Outlook

Job description

Duracell Power Center, a Duracell Authorized Licensee, is seeking an experienced Return Material Authorization (RMA) Coordinator in San Jose, CA. You will coordinate and track product returns, replacements, and related shipments between customers, installers, distributors, manufacturers, and DPC.

You will ensure inbound/outbound RMA activity is documented, shipments completed on time, credits reconciled, and RMAs aged correctly.