RMA & Logistics Project Lead — Cross-Functional

Movate

San Jose (CA)

On-site

USD 120,000 - 150,000

Full time

6 days ago

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Job summary

Movate is seeking an experienced RMA & Logistics Project Manager to lead and coordinate returns management, reverse logistics, and supply chain initiatives. You will drive cross-functional collaboration across logistics, operations, customer service, IT, and engineering to deliver projects on time and within scope.

The ideal candidate has hands-on RMA and logistics experience, strong project management skills, and the ability to implement process improvements.

Qualifications

Proven experience with RMA, returns management, reverse logistics, repair, replacement, or related logistics processes.
Strong project management experience managing multiple projects or workstreams simultaneously.
Experience coordinating cross-functional teams and stakeholders.
Excellent organizational, analytical, and communication skills.
Ability to manage timelines, priorities, risks, dependencies, and changing requirements.
Experience documenting and improving business processes and workflows.

Responsibilities

Manage projects involving RMA, returns, reverse logistics, inventory, repair, replacement, and related supply chain processes.
Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other functions.
Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
Develop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.
Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.
Monitor project progress, identify risks and dependencies, and drive corrective actions.
Facilitate project meetings and communicate status to stakeholders and leadership.
Work with internal teams and external logistics/service partners to resolve issues.
Support process documentation, SOPs, and implementation of new workflows or systems.
Coordinate testing, implementation, and rollout of process or system changes.
Track KPIs and use data to measure outcomes and improvements.
Ensure governance, documentation, and change-management adherence.