RMA & Logistics Coordinator — Vendor & Inventory Lead

Lambda Labs; San Jose (CA); On-site; USD 39,000 - 55,000; Full time

Job summary

Lambda Labs in San Jose is hiring an RMA Coordinator to support repair and returns with a strong focus on vendor management and reverse logistics. You will own end-to-end RMA processes, manage defective parts, and ensure timely handling of returns, while coordinating with internal teams and external partners.

This on-site role requires presence in the San Jose office, and you will drive SLA-compliant RMA activities, inventory control, and reporting to sustain excellent customer service.

Qualifications

• Experience in RMA coordination, logistics or a similar operations role.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple workflows in a fast-paced environment.
• Strong written and verbal communication, data tracking and reporting.

Responsibilities

• Coordinate end-to-end RMA processes, including receiving, tracking, and closing RMAs.
• Handle defective parts and manage vendor communications for returns and replacements.
• Communicate with vendors to track RMA status, request updates, and resolve issues.
• Own packaging and shipping logistics for incoming/outgoing components, focusing on power supplies and hardware.
• Track and manage RMA inventory across departments and monitor open cases.

Skills

RMA coordination

Logistics

Supply chain

Detail-oriented

Cross-functional collaboration

Vendor management

Data-driven

Tools

NetSuite

Zendesk

Jira

Job description

Lambda Labs in San Jose is hiring an RMA Coordinator to support repair and returns with a strong focus on vendor management and reverse logistics. You will own end-to-end RMA processes, manage defective parts, and ensure timely handling of returns, while coordinating with internal teams and external partners.

This on-site role requires presence in the San Jose office, and you will drive SLA-compliant RMA activities, inventory control, and reporting to sustain excellent customer service.