RMA & Logistics Coordinator - On-Site Fremont

Industrial Electric Mfg. (IEM); Fremont (CA); On-site; USD 33,000 - 46,000; Full time

Job summary

IEM is seeking a detail-oriented RMA Coordinator to oversee and streamline our returns process in Fremont, CA. This role requires hands-on warehouse experience, strong cross-functional communication, and a proactive problem-solving approach.

A valid forklift certification is required, and 100% in-office presence is expected. The role involves processing RMA orders, collaborating with production, purchasing, warehouse, shipping, and accounting, and ensuring accurate documentation and ERP changes

Qualifications

• High school diploma with some technical post secondary training or experience preferred.
• Minimum of 2+ years working in Warehouse/Shipping.
• Previous RMA experience in Manufacturing preferred.
• One year of forklift experience combined with a valid forklift certification preferred.
• Strong communication, time management, organizational and problem-solving skills.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization.
• Access to reliable vehicle as traveling from buildings may be required.
• Able to handle heavy lifting (up to 50lbs).
• Able to travel and work at all IEM sites.

Responsibilities

• Processing and following up on any open RMA orders.
• Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders.
• Manually load or unload RMA orders from pallets, skids, or other lifting devices.
• Process changes in ERP system (INFOR).
• Confirm quality checks and documentation have been completed.
• Communicate with vendors on returning items for replacement or receiving credit notes.
• Follow existing RMA processes and protocols; looking for improvements to current processes.
• Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues;
• Immediate notification to all stakeholders of any potential delay of materials
• Maintain accurate files in regards to pricing, order confirmations, and other vendor related issues
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Skills

Warehouse experience

Forklift certified

Communication skills

Education

High school diploma

Tools

INFOR ERP

Job description

IEM is seeking a detail-oriented RMA Coordinator to oversee and streamline our returns process in Fremont, CA. This role requires hands-on warehouse experience, strong cross-functional communication, and a proactive problem-solving approach.

A valid forklift certification is required, and 100% in-office presence is expected. The role involves processing RMA orders, collaborating with production, purchasing, warehouse, shipping, and accounting, and ensuring accurate documentation and ERP changes