RMA & Returns Operations Coordinator

Allient; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Allient Inc. in Tulsa, Oklahoma is seeking an experienced Return Merchandise Authorization (RMA) Coordinator to manage and optimize the RMA process for returned equipment and components.

You will coordinate inspections, disposition, restocking, and vendor returns while maintaining accurate records and providing timely updates to customers and internal teams. The role requires 3-5 years of related experience, strong organizational skills, and knowledge of reverse logistics.

Qualifications

• 3-5 years of related experience in customer service, returns processing, logistics, or materials coordination.
• Knowledge of manufacturing operations, inventory control, and/or reverse logistics processes.

Responsibilities

• Receives returned material, processes RMA transactions, and coordinates inspection, disposition, and restocking or routing of returned items.
• Provides assistance to internal teams to support timely resolution of customer returns and improve overall customer satisfaction.
• Tracks and manages RMA cases to ensure timely processing, closure, and communication.
• Verifies incoming returned product counts and condition against RMA documentation, packing slips, and Bills of Lading.
• Prepares all necessary documentation for returns, including RMA forms, shipping paperwork, and customs documentation for international returns and vendor returns.
• Supports incoming inspection and quality evaluation of returned products to ensure compliance with engineering and quality standards.
• Coordinates with Quality, Engineering, and Operations to determine disposition of returned materials.
• Communicates with customers and internal stakeholders regarding RMA status, approvals, and resolution timelines.
• Supports continuous improvement of RMA processes and systems, including ERP updates and workflow enhancements.

Skills

Customer service experience

Returns processing

Logistics coordination

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

ERP systems

Job description

Allient Inc. in Tulsa, Oklahoma is seeking an experienced Return Merchandise Authorization (RMA) Coordinator to manage and optimize the RMA process for returned equipment and components.

You will coordinate inspections, disposition, restocking, and vendor returns while maintaining accurate records and providing timely updates to customers and internal teams. The role requires 3-5 years of related experience, strong organizational skills, and knowledge of reverse logistics.