RMA Hardware Troubleshooter - GPU/CPU & Data Center

Vultr; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

A cloud infrastructure company based in the United States is seeking an experienced RMA Technical Specialist to enhance the RMA process for emerging technologies. The candidate will have system administrator-level troubleshooting skills and must adapt to new technologies. Responsibilities include GPU/CPU troubleshooting, vendor interaction, and maintaining technical documentation. Competitive compensation ranges from $75,000 to $90,000, depending on experience and compliance with local laws. Candidates must reside in specific U.S. states.

Qualifications

• Experience with RMA processes and trouble reporting systems.
• Able to troubleshoot hardware components effectively.
• Experience coordinating with hardware vendors.

Responsibilities

• Troubleshoot GPU/CPU faults and validate issues.
• Interact with hardware vendors for system repairs.
• Create trouble reports in Vendor Portal.

Skills

RMA Experience

Nvidia GPU expertise

AMD GPU expertise

Microcloud Experience

Data Center Operations Experience

Tools

JIRA

Confluence

Vendor Portal

Job description

A cloud infrastructure company based in the United States is seeking an experienced RMA Technical Specialist to enhance the RMA process for emerging technologies. The candidate will have system administrator-level troubleshooting skills and must adapt to new technologies. Responsibilities include GPU/CPU troubleshooting, vendor interaction, and maintaining technical documentation. Competitive compensation ranges from $75,000 to $90,000, depending on experience and compliance with local laws. Candidates must reside in specific U.S. states.