RMA Systems Engineer

Vultr; United States; On-site; USD 75,000 - 90,000; Full time

Job summary

A cloud infrastructure company based in the United States is seeking an experienced RMA Technical Specialist to enhance the RMA process for emerging technologies. The candidate will have system administrator-level troubleshooting skills and must adapt to new technologies. Responsibilities include GPU/CPU troubleshooting, vendor interaction, and maintaining technical documentation. Competitive compensation ranges from $75,000 to $90,000, depending on experience and compliance with local laws. Candidates must reside in specific U.S. states.

Qualifications

• Experience with RMA processes and trouble reporting systems.
• Able to troubleshoot hardware components effectively.
• Experience coordinating with hardware vendors.

Responsibilities

• Troubleshoot GPU/CPU faults and validate issues.
• Interact with hardware vendors for system repairs.
• Create trouble reports in Vendor Portal.

Skills

RMA Experience

Nvidia GPU expertise

AMD GPU expertise

Microcloud Experience

Data Center Operations Experience

Tools

JIRA

Confluence

Vendor Portal

Job description

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Join Vultr

Vultr is seeking a highly skilled and experienced RMA Technical Specialist to Drive and Improve the RMA process for emerging technologies. The ideal candidate is highly motivated with System Administrator level trouble shooting skills, the ability to support multiple technologies and experience with different trouble reporting systems. This is a highly visible role in a high-growth technology company, which will require JIRA knowledge, Confluence experience and various Vendor Portal Experience. It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and develop documentation as the technology evolves. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.

Key Responsibilities

• GPU/CPU Troubleshooting / fault validation
• Interaction with Hardware Vendors
• Logs and Technical data exchange with Vendors
• Scheduling On Site support for Hardware replacement
• Validating Software and Firmware versions
• Certify system repair before re-insertion to service
• Trouble report creation in Vendor Portal (External)

Qualifications

• Previous RMA Experience
• Experience with Nvidia GPU’s
• Experience with AMD GPU’s
• Microcloud Experience
• Data Center Operations Experience

Compensation

$75,000 - $90,000

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

[We are currently only accepting applications from candidates residing in the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Virginia, and Wisconsin.]

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.