Remote RMA Systems Engineer — Cloud Infrastructure

Bazeta; United States; Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

401(k) with match

Professional development reimbursement

Paid time off

Remote work stipend

Internet reimbursement

Gym reimbursement

Job summary

Vultr is seeking a highly skilled and experienced RMA Systems Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across our cloud infrastructure platform.

This role will evaluate GPU/CPU failures, coordinate on-site remediation with vendors, and document findings to improve RMA workflows and hardware lifecycle management. Remote-friendly, with collaboration across Infrastructure, Engineering, and vendor teams.

Qualifications

• Experience diagnosing complex hardware and system-level issues in data center environments.
• Familiarity with hardware lifecycle management, RMA workflows, and vendor interaction.
• Strong written and verbal communication skills for cross-functional collaboration.
• Experience using Jira, Confluence, and vendor support portals.

Responsibilities

• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, and firmware behavior to determine root cause.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify remediation paths.
• Serve as a technical liaison with hardware vendors, providing diagnostic data and influencing resolution strategies.
• Coordinate on-site hardware remediation activities based on technical analysis and priority with vendors and internal teams.
• Evaluate software/firmware versions to identify compatibility issues or contributing factors to failures.
• Validate system stability and readiness prior to returning hardware to production environments.
• Identify recurring failure patterns and recommend improvements to RMA workflows and hardware lifecycle management.
• Create and maintain detailed technical documentation of failure analyses and remediation outcomes.

Skills

Hardware troubleshooting

Root cause analysis

Vendor liaison

Data center operations

System log analysis

Cross-functional collaboration

Tools

Jira

Confluence

Vendor portals

Job description

Vultr is seeking a highly skilled and experienced RMA Systems Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across our cloud infrastructure platform.

This role will evaluate GPU/CPU failures, coordinate on-site remediation with vendors, and document findings to improve RMA workflows and hardware lifecycle management. Remote-friendly, with collaboration across Infrastructure, Engineering, and vendor teams.