RMA & Product Sustaining Engineering Manager

Delta Electronics Americas; Plano (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A global electronics company located in Texas is hiring a Product Sustaining Engineering Manager RMA to oversee return processes and ensure customer satisfaction. The role involves analyzing failure trends, coordinating repairs, and enforcing quality standards. Candidates should hold a Bachelor's degree and have 5+ years in RMA management or customer support, alongside strong communication and analytical skills. Join a collaborative team focused on enhancing product reliability and service efficiency.

Qualifications

• 5+ years of experience in RMA management, quality assurance, or customer support in the electronics industry.
• Experience managing teams and working cross-functionally with engineering, logistics, and sales.

Responsibilities

• Lead and optimize end-to-end RMA operations from customer request to resolution.
• Act as primary point of contact for all RMA-related queries.
• Collect and analyze field failure data for product improvements.

Skills

RMA workflows

Warranty policies

Repair coordination

Data analysis tools (Excel, Power BI, SQL)

Customer service skills

Problem-solving abilities

Education

Bachelor's degree in Engineering, Quality Management, Supply Chain, or related field

Job description

A global electronics company located in Texas is hiring a Product Sustaining Engineering Manager RMA to oversee return processes and ensure customer satisfaction. The role involves analyzing failure trends, coordinating repairs, and enforcing quality standards. Candidates should hold a Bachelor's degree and have 5+ years in RMA management or customer support, alongside strong communication and analytical skills. Join a collaborative team focused on enhancing product reliability and service efficiency.