Risk Management Coordinator

ServiceNet; Northampton (MA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Tuition assistance

Descripción de la vacante

ServiceNet seeks a Risk Management Coordinator to enhance safety and reliability across its programs in Northampton, MA. You will review incidents, coordinate investigations, and lead risk prevention efforts under the Chief Quality Officer, shaping practical improvements and ensuring compliance.

You’ll collaborate with Quality & Compliance partners, the Property Department, and program leaders to identify risks, document findings, and monitor corrective actions while promoting learning and staff

Formación

• Bachelor’s degree in public health, safety management, risk management, human services, social work, or related field.
• At least five years of progressive risk management or safety experience in human services or healthcare.
• Familiarity with CARF, DDS, DMH, and OSHA requirements.
• Strong organizational, analytical, and communication skills.
• Ability to maintain records, manage multiple priorities, and follow through on actions.

Responsabilidades

• Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention.
• Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up.
• Coordinate property inspections, environmental audits, and insurance company site surveys; track recommendations and corrective actions.
• Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas.
• Help develop and monitor ServiceNet’s Risk Management Plan; participate in insurer meetings to identify risks and prevention strategies.

Conocimientos

Risk management

Incident analysis

Communication skills

Organizational skills

Collaboration across departments

Educación

Bachelor’s degree in public health / safety management / risk management

Master’s degree preferred

Descripción del empleo

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Risk Management Coordinator Department: Quality Research & Compliance Location: Northampton, MA or Main Business Office Employment: Full-Time Schedule: Monday–Friday, 9a–5p Annual Salary: $65,000–$90,000, based on education and experience Summary ServiceNet is seeking a Risk Management Coordinator to help create safer services and workplaces through incident review, risk prevention, health and safety, and emergency preparedness. Reporting to the Chief Quality Officer, you’ll coordinate risk management efforts across ServiceNet. You’ll work closely with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and turn findings into practical improvements. About The Role Review Incidents & Coordinate Investigations

• Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention
• Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up

Strengthen Health, Safety & Emergency Preparedness

• Coordinate property inspections, environmental audits, and insurance company site surveys
• Track recommendations and corrective actions through completion
• Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas

Support Risk Prevention & Compliance

• Help develop and monitor ServiceNet’s Risk Management Plan
• Participate in insurer meetings to identify risks and prevention strategies
• Maintain risk and safety documentation, support accreditation readiness, and prepare reports for leadership

Promote Learning & Collaboration

• Lead or co-lead the Health & Safety Committee
• Provide safety education and share lessons learned with staff and program leaders
• Work across departments to strengthen safety practices and prevent future incidents

MINIMUM REQUIREMENTS

• Bachelor’s degree in public health, safety management, risk management, human services, social work, or a related field
• At least five years of progressive experience in risk management or safety within human services, healthcare, or a related field
• Familiarity with CARF, DDS, DMH, and OSHA requirements
• Experience with incident analysis, safety systems, and loss prevention
• Strong organizational, analytical, and communication skills
• Ability to maintain clear records, manage multiple priorities, and follow action items through completion
• Ability to build collaborative relationships and coordinate work across departments
• Sound judgment and commitment to confidentiality, professionalism, and accountability
• Master’s degree or equivalent experience preferred

PERKS & BENEFITS Paid Time Off

• Starting at 2 weeks paid vacation
• 12 sick days
• 12 holidays + 1 floating holiday
• 3 personal days

Health & Financial Benefits:

• Health and dental insurance
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program

Education & Professional Growth:

• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.