Risk Management Coordinator

ServiceNet Inc.; Northampton (MA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Tuition assistance

Signing bonus

Paid time off

Training & development

Opportunity for advancement

Résumé du poste

ServiceNet is seeking a Risk Management Coordinator to enhance safety and risk prevention across its services and workplaces. You will review incidents, coordinate investigations, and drive improvements under the Chief Quality Officer’s guidance.

You’ll collaborate with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and implement practical safety improvements.

Qualifications

• Bachelor’s degree in public health, safety management, risk management, human services, social work, or related field.
• At least five years of progressive risk management or safety experience in human services or healthcare.
• Familiarity with CARF, DDS, DMH, and OSHA requirements.
• Experience with incident analysis, safety systems, and loss prevention.
• Strong organizational, analytical, and communication skills.
• Ability to maintain clear records and manage multiple priorities.
• Team-oriented with cross-department coordination.
• Master’s degree or equivalent experience preferred.

Responsabilités

• Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention.
• Conduct or coordinate investigations, document findings, and support root cause analysis and follow-up.
• Coordinate property inspections, environmental audits, and insurance site surveys; track recommendations and actions.
• Lead or co-lead the Health & Safety Committee; provide safety education and share lessons learned.
• Work across departments to strengthen safety practices and prevent future incidents.

Connaissances

Organizational skills

Analytical skills

Communication skills

Record-keeping

Multitasking

Formation

Bachelor’s degree in public health or related field

Master’s degree preferred

Description du poste

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Risk Management Coordinator

Department: Quality Research & Compliance

Location: Northampton, MA or Main Business Office

Employment: Full-Time

Schedule: Monday–Friday, 9a–5p

Annual Salary: $65,000–$90,000, based on education and experience

SUMMARY

ServiceNet is seeking a Risk Management Coordinator to help create safer services and workplaces through incident review, risk prevention, health and safety, and emergency preparedness.

Reporting to the Chief Quality Officer, you’ll coordinate risk management efforts across ServiceNet. You’ll work closely with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and turn findings into practical improvements.

ABOUT THE ROLE

Review Incidents & Coordinate Investigations

• Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention
• Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up

Strengthen Health, Safety & Emergency Preparedness

• Coordinate property inspections, environmental audits, and insurance company site surveys
• Track recommendations and corrective actions through completion
• Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas

Support Risk Prevention & Compliance

• Help develop and monitor ServiceNet’s Risk Management Plan
• Participate in insurer meetings to identify risks and prevention strategies
• Maintain risk and safety documentation, support accreditation readiness, and prepare reports for leadership

Promote Learning & Collaboration

• Lead or co-lead the Health & Safety Committee
• Provide safety education and share lessons learned with staff and program leaders
• Work across departments to strengthen safety practices and prevent future incidents

MINIMUM REQUIREMENTS

• Bachelor’s degree in public health, safety management, risk management, human services, social work, or a related field
• At least five years of progressive experience in risk management or safety within human services, healthcare, or a related field
• Familiarity with CARF, DDS, DMH, and OSHA requirements
• Experience with incident analysis, safety systems, and loss prevention
• Strong organizational, analytical, and communication skills
• Ability to maintain clear records, manage multiple priorities, and follow action items through completion
• Ability to build collaborative relationships and coordinate work across departments
• Sound judgment and commitment to confidentiality, professionalism, and accountability
• Master’s degree or equivalent experience preferred

PERKS & BENEFITS

Paid Time Off

• Starting at 2 weeks paid vacation
• 12 sick days
• 12 holidays + 1 floating holiday
• 3 personal days

Health & Financial Benefits:

• Health and dental insurance
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program

Education & Professional Growth:

• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.