QRC Business Partner

ServiceNet Inc.; Northampton (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

403(b) retirement plan with employer –

Life and disability insurance

Employee Assistance Program

Tuition remission

Professional growth opportunities

Job summary

ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns. Reporting to the Chief Quality Officer, you’ll serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance.

Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or

Qualifications

• Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field.
• At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area.
• Ability to interpret and apply regulations, standards, policies, contracts, and program requirements.

Responsibilities

• Partner with program leaders to build strong working relationships and act as the primary QRC resource.
• Support compliance, licensing, accreditation, and external reviews and readiness.
• Use data to identify trends and drive corrective actions and performance improvements.
• Address risk and participate in organization-wide quality initiatives.

Skills

Regulatory interpretation

Quality oversight

Project management

Communication

Organizational skills

Education

Bachelor’s degree in behavioral health or related field

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Quality, Risk & Compliance Business Partner

Department: Quality Research & Compliance

Location: Northampton, MA or Main Business Office

Employment: Full-Time | Exempt

Schedule: Monday–Friday, 9a–5p

Annual Salary: $65,000–$90,000, based on education and experience

SUMMARY

ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns.

Reporting to the Chief Quality Officer, you’ll serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance.

Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs.

ABOUT THE ROLE

Partner with Program Leaders

• Build strong working relationships and serve as the primary QRC resource for assigned programs
• Help leaders understand and apply regulations, policies, documentation standards, and quality expectations to daily operations

Support Compliance & Survey Readiness

• Help programs meet regulatory, contractual, licensing, accreditation, payer, and organizational requirements
• Coordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and other external monitoring

Use Data to Improve Services

• Review performance measures, dashboards, incidents, stakeholder feedback, and other information to identify trends and improvement opportunities
• Work with program leaders to develop and monitor corrective action and performance improvement plans
• Follow up to ensure actions are completed and improvements are sustained

Address Risk & Support Organization-Wide Quality

• Collaborate with the Risk Management Coordinator on incident, safety, and risk concerns
• Bring significant or systemic concerns to the Chief Quality Officer
• Participate in quality, compliance, accreditation, risk, and performance improvement initiatives across ServiceNet

MINIMUM REQUIREMENTS

• Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field
• At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area
• Ability to interpret and apply regulations, standards, policies, contracts, and program requirements
• Strong organizational, analytical, project management, and communication skills
• Ability to manage multiple priorities and follow projects and corrective actions through completion
• Ability to build collaborative relationships with program leaders while providing effective quality and compliance oversight
• Sound judgment, including recognizing when concerns require additional follow-up or escalation
• Knowledge of regulations and standards applicable to the assigned service area preferred

PERKS & BENEFITS

Paid Time Off:

• Starting at 2 weeks paid vacation
• 12 sick days
• 12 holidays + 1 floating holiday
• 3 personal days

Health & Financial Benefits:

• Health and dental insurance
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program.

Education & Professional Growth:

• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.