Case Manager Shared Living

ServiceNet Inc.; Pittsfield (MA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ServiceNet’s Shared Living Case Manager in Pittsfield, MA, is a full-time position responsible for overseeing the safety, wellbeing, services, and quality of life of individuals receiving developmental and brain injury services. The role combines site operations, person-centered support, crisis response, regulatory compliance, staff supervision, and coordination with families and community partners.

The ideal candidate has a Bachelor’s degree, 3+ years of relevant experience, CPR/First Aid and

Qualifications

• Bachelor’s Degree preferred in a related field.
• CPR /1st Aid certification and MAP certification required (or willingness to obtain prior to or upon hire).

Responsibilities

• Site Set up, Operations & Compliance.
• Monthly Site Visits.
• Individual Care & Support oversight.
• Crisis & Emergency Response.
• Regulatory & Safety Reporting meeting Agency, DDS & CPPD requirements.
• Professional, timely communication with parents and guardians, hospitals, doctors, funders, and community personnel.
• Recruitment, Hiring & Orientation of Support Staff.
• Support Staff Work & Performance Management.
• Attend all meetings related to placement and regular supervision meetings.

Skills

Communication skills

Independent & team work

Education

Bachelor’s Degree preferred in related field

CPR /1st Aid certification

MAP certification

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Case Manager

Department: Shared Living

Full Time

Location: Pittsfield, MA

Schedule: Monday-Friday, 9a-5p

Base Salary: $48,000–$50,000/year (based on experience, education, and workload)

Position Summary: ServiceNet’s Shared Living Case Managers oversee the safety, wellbeing, services, and quality of life of individuals receiving developmental and brain injury services. The role combines site operations, person-centered support, crisis response, regulatory compliance, staff supervision, and coordination with families and community partners. The Case Manager's practice is grounded in Positive Behavior Support and person-centered, trauma-informed principles that honor each individual's rights, preferences, and goals, consistent with ServiceNet's mission and Massachusetts DDS standards.

Key Responsibilities:

• Site Set up, Operations & Compliance.
• Monthly Site Visits.
• Individual Care & Support oversight.
• Crisis & Emergency Response.
• Regulatory & Safety Reporting meeting Agency, DDS & CPPD requirements.
• Professional, timely communication with parents and guardians, hospitals, doctors, funders, and community personnel.
• Recruitment, Hiring & Orientation of Support Staff.
• Support Staff Work & Performance Management.
• Attend all meetings related to placement and regular supervision meetings.

Qualifications:

• Bachelor’s Degree preferred in a related field.
• Three years full-time experience working with people who live with developmental delays and/or brain injuries.
• CPR /1st Aid certification and MAP certification required (or willingness to obtain prior to or upon hire).
• Human Rights Officer, Fire Safety Officer and PBS training as required per program.
• Must possess a valid driver's license, held for a minimum of six months.
• Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
• Demonstrated ability to communicate effectively and maintain professional relationships with individuals served, families, Shared Living Providers, and community partners.
• Ability to work independently and as part of a collaborative team.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.