Mental Health Program Manager

ServiceNet; Hadley (MA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet is seeking a compassionate Program Manager to guide staff and residents through personal growth and recovery in Hadley, MA. You will lead a trauma‑informed environment, ensure safety and independence, and support residents with goal achievement.

The role emphasizes strong leadership, collaboration with clinicians, and ongoing professional development within a supportive team.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience in mental health field and supervisory/management roles preferred.
• Valid driver’s license with good driving record.
• Excellent communication, computer, and organizational skills.
• MAP training, PABC, or First Aid a plus.

Responsibilities

• Oversee day‑to‑day operations of the group living environment while ensuring high quality resident care.
• Supervise and consult with staff, building a compassionate, skilled, and confident team.
• Mentor residents one‑on‑one to help achieve personal goals and community involvement.
• Collaborate with clinicians to develop person‑centered, trauma‑informed treatment plans.
• Oversee financial assessments and money management plans for residents.
• Manage program schedules, conduct weekly staff meetings, and ensure proper documentation.

Skills

Leadership

Communication

Organizational skills

Driver's license

MAP knowledge

Education

High School Diploma or GED

Bachelor’s degree

Job description

Location: Hadley, MA
Salary: $50,079 - $56,299 (With $2/hour differential; See Details Below) ServiceNet is seeking a compassionate person who believes in the power of hope, recovery, and empowerment to join our team as a Program Manager. As a Program Manager, you will play a critical role in guiding both staff and residents through a journey of personal growth and recovery. Your leadership will help create a safe, trauma-informed environment where participants feel supported in their goals, respected in their choices, and empowered to reclaim their independence. Every day, you will witness the transformation that comes from providing the right support at the right time—and that’s where the magic happens.

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

MHRS Program Manager

Location: Hadley, MA
Salary: $50,079 - $56,299 (With $2/hour differential; See Details Below) ServiceNet is seeking a compassionate person who believes in the power of hope, recovery, and empowerment to join our team as a Program Manager. As a Program Manager, you will play a critical role in guiding both staff and residents through a journey of personal growth and recovery. Your leadership will help create a safe, trauma-informed environment where participants feel supported in their goals, respected in their choices, and empowered to reclaim their independence. Every day, you will witness the transformation that comes from providing the right support at the right time—and that’s where the magic happens.

Key Responsibilities:

• Lead with Purpose: Oversee the day-to-day operations and activities of the group living environment, ensuring that everything runs smoothly and that residents receive the highest level of care.
• Support Staff Growth: Supervise and provide consultation to staff, fostering a team that is compassionate, skilled, and confident in their roles.
• Be a Mentor for Participants: Work one-on-one with residents to help them achieve personal goals, develop skills, and maintain their community involvement. Your meaningful interactions will empower residents to reach milestones and gain independence.
• Create Personalized Plans: Collaborate with the clinician to develop person-centered, trauma-informed treatment plans that support each resident’s individual needs and goals.
• Ensure Financial Wellness: Oversee financial assessments and money management plans, ensuring that residents receive the support they need to maintain financial stability.
• Keep Everything Running Smoothly: Manage program schedules, lead weekly staff meetings, and ensure all documentation is completed on time and meets program standards.
• Be There in Critical Moments: Consult with clinical staff during crisis situations and take part in the on-call rotation to provide timely support when it's needed most.

Compensation Pay Range Requirements:

• Annual Base Salary: $50,079 - $52,139 (Based on experience)
• Annual MAP Differential: $4,160 (Medication Administration Program certification: $2/hr)
• 56,299: For individuals with 5+ years of management experience and active MAP certification
• Base Range: 52,139 + $2/hr MAP certification differential

Why You’ll Love Working Here:

• Make a Real Difference: You’ll have a direct impact on the lives of residents, helping them grow stronger, more confident, and more independent.
• Collaborate with a Dedicated Team: You’ll work with a passionate and supportive team that believes in the power of recovery and personal growth.
• Lead with Compassion: You’ll guide both staff and residents through meaningful interactions that build trust, foster resilience, and create lasting change.
• Witness Transformation: Every day, you’ll see the incredible progress residents make on their journey toward a brighter, more hopeful future.
• Professional Growth Opportunities: This role offers continuous learning and growth in a supportive environment where your leadership and skills can shine.

Qualifications:

• High school diploma or GED required; Bachelor’s degree and supervisory/management experience preferred.
• Experience working in the mental health field.
• Valid driver’s license for at least six months and a good driving record.
• Excellent communication, computer, and organizational skills.
• Physical ability to help residents and keep them safe.
• Training in MAP (Medication Administration Program), PABC, and/or First Aid is a plus.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #jobsthatmatter