Rideshare Dispatch & Driver Support Specialist

Ztrip; Louisville (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life 保险

Paid Time Off (PTO)

Paid Holidays

401(k) with Company Match

Career Growth Opportunities

Ongoing Training and Development

Stable, Year-Round Employment

Supportive Team Environment

Job summary

zTrip in Louisville, KY is seeking a reliable Dispatcher to coordinate daily transportation operations, assign trips to drivers, monitor service activity, and respond to real-time challenges. The role requires quick decision-making, clear communication, and a focus on passenger safety and on-time performance.

You will serve as the communication hub, maintaining logs, updating dispatch software, and supporting drivers with route information.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Calm under pressure with attention to detail.
• Basic computer proficiency, including Microsoft Office.
• Reliable attendance and strong work ethic.

Responsibilities

• Assign trips to drivers based on availability and service needs.
• Monitor active trips and driver status throughout the day.
• Communicate updates and route information to drivers.
• Track service performance and trip completion.
• Maintain dispatch logs and update systems accurately.
• Respond to delays and service interruptions.

Skills

Communication

Organizational skills

Multitasking

Calm under pressure

Education

High School Diploma or GED

Tools

Dispatch software

Fleet management

GPS systems

Job description

zTrip in Louisville, KY is seeking a reliable Dispatcher to coordinate daily transportation operations, assign trips to drivers, monitor service activity, and respond to real-time challenges. The role requires quick decision-making, clear communication, and a focus on passenger safety and on-time performance.

You will serve as the communication hub, maintaining logs, updating dispatch software, and supporting drivers with route information.