Rider Operations Shift Supervisor - Lead & Improve

Manpower Group (USA); Foster City (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

11 paid holidays

Annual raises

Career growth

Job summary

ManpowerGroup, the parent company of Manpower, Experis and Talent Solutions, seeks a Rider Operations Shift Supervisor in Foster City, CA. The role leads a Rider Operations team, coaches operators, and handles escalations to maintain service standards.

Ideal candidates have 2+ years of supervisory experience, strong communication, and a proactive, customer-focused mindset to drive safety and efficiency in daily operations.

Qualifications

• 2+ years of customer service leadership or comparable supervisory experience.
• Strong written and verbal communication skills with the ability to resolve customer issues effectively.
• Proven problem-solving skills with the ability to improve operational efficiency in a fast-paced environment.
• Experience collaborating across cross-functional teams while maintaining a customer-focused mindset.
• Proactive, adaptable, and able to manage ambiguity while supporting team success.

Responsibilities

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and serve as a player/coach by actively supporting daily Rider Operations as needed.

Skills

Leadership

Customer service

Communication

Problem-solving

Cross-functional collaboration

Adaptability

Job description

ManpowerGroup, the parent company of Manpower, Experis and Talent Solutions, seeks a Rider Operations Shift Supervisor in Foster City, CA. The role leads a Rider Operations team, coaches operators, and handles escalations to maintain service standards.

Ideal candidates have 2+ years of supervisory experience, strong communication, and a proactive, customer-focused mindset to drive safety and efficiency in daily operations.