Rider Operator Shift Supervisor

Manpower Group (USA); Foster City (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

11 paid holidays

Annual raises

Career growth

Job summary

ManpowerGroup, the parent company of Manpower, Experis and Talent Solutions, seeks a Rider Operations Shift Supervisor in Foster City, CA. The role leads a Rider Operations team, coaches operators, and handles escalations to maintain service standards.

Ideal candidates have 2+ years of supervisory experience, strong communication, and a proactive, customer-focused mindset to drive safety and efficiency in daily operations.

Qualifications

• 2+ years of customer service leadership or comparable supervisory experience.
• Strong written and verbal communication skills with the ability to resolve customer issues effectively.
• Proven problem-solving skills with the ability to improve operational efficiency in a fast-paced environment.
• Experience collaborating across cross-functional teams while maintaining a customer-focused mindset.
• Proactive, adaptable, and able to manage ambiguity while supporting team success.

Responsibilities

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and serve as a player/coach by actively supporting daily Rider Operations as needed.

Skills

Leadership

Customer service

Communication

Problem-solving

Cross-functional collaboration

Adaptability

Job description

Our client, a leader in autonomous vehicle technology, is seeking a Rider Operations Shift Supervisor to join their team. As a Rider Operations Shift Supervisor, you will be part of the Rider Operations Department supporting the Rider Operations team and Fleet Operations leadership. The ideal candidate will have strong leadership skills, excellent communication, and a proactive, customer-focused mindset, which will align successfully in the organization. Job Title: Rider Operations Shift Supervisor Location: Foster City, CA Pay Range: $37.00/hour

What's the Job?

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and serve as a player/coach by actively supporting daily Rider Operations as needed.

What's Needed?

• 2+ years of customer service leadership or comparable supervisory experience.
• Strong written and verbal communication skills with the ability to resolve customer issues effectively.
• Proven problem-solving skills with the ability to improve operational efficiency in a fast-paced environment.
• Experience collaborating across cross-functional teams while maintaining a customer-focused mindset.
• Proactive, adaptable, and able to manage ambiguity while supporting team success.

What's in it for me?

• Medical, Vision, Dental
• 401k
• 11 paid holidays
• Yearly pay increases
• Career growth opportunities

About ManpowerGroup, Parent Company of:Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.