Fast-Paced Ride-Share Car Rental Concierge

Hertz; Chester (Delaware County); On-site; USD 22,000 - 29,000; Full time

Job summary

Hertz Local Edition in West Chester, PA is seeking a Sales and Service Specialist to join the team as a mobility ambassador for Lyft/Uber drivers. You will facilitate the rental car experience, process reservations, ensure vehicles are clean and ready, and assist with post-rental inquiries, billing, and program details.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment.

Qualifications

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Responsibilities

• Facilitate rental car reservations and process rentals.
• Provide clean, safe vehicles to customers.
• Assist with post-rental inquiries and billing processes.
• Handle phone inquiries about rental programs, requirements, billing, and extensions.
• Communicate Hertz/Lyft/Uber Rental Car Program procedures.
• Maximize revenue by following up with customers.
• Ensure vehicles are prepared for pick-up and inspected for damage.

Skills

Communication

Customer service

Sales

Time management

Teamwork

Job description

Hertz Local Edition in West Chester, PA is seeking a Sales and Service Specialist to join the team as a mobility ambassador for Lyft/Uber drivers. You will facilitate the rental car experience, process reservations, ensure vehicles are clean and ready, and assist with post-rental inquiries, billing, and program details.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment.