Ride-Share Rental Concierge

Hertz; West Chester (Chester County); On-site; USD 22,000 - 29,000; Full time

Job summary

The Hertz West Chester location in Pennsylvania is seeking a Sales and Service Specialist to deliver the fastest, easiest and most valued rental car experience to Lyft and/or Uber drivers. You will facilitate reservations, process rentals, and ensure vehicles are clean and ready, while handling post-rental inquiries with professionalism.

In this fast-paced role, you’ll answer program questions, communicate Hertz procedures, and look for opportunities to help customers while maximizing revenue.

Qualifications

• Fast-paced environment with multitasking.
• Strong communication and customer service skills.
• Previous customer service experience preferred.
• Must have valid driver's license.
• Able to work weekends and holidays.

Responsibilities

• Assist customers with reservations, rentals and post-rental inquiries.
• Prepare vehicles for pickup, check for damage and cleanliness.
• Answer phone inquiries about rental programs and billing.
• Maximize revenue opportunities by upselling when appropriate.
• Provide exceptional customer service to Lyft/Uber drivers.

Skills

Customer service

Communication

Sales skills

Time management

Organizational skills

Teamwork

English proficiency

Job description

The Hertz West Chester location in Pennsylvania is seeking a Sales and Service Specialist to deliver the fastest, easiest and most valued rental car experience to Lyft and/or Uber drivers. You will facilitate reservations, process rentals, and ensure vehicles are clean and ready, while handling post-rental inquiries with professionalism.

In this fast-paced role, you’ll answer program questions, communicate Hertz procedures, and look for opportunities to help customers while maximizing revenue.