Ride Services Customer Support Specialist

AV Taxi Rides; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Paid time off (PTO)

Health, dental, and vision insurance

Career growth opportunities

Employee transportation discounts

Stable full-time schedule

Supportive and collaborative work环境

Job summary

AV Taxi Rides in Milwaukee, WI is seeking a Customer Service Representative (CSR) to support daily transportation operations and assist riders with ride-related inquiries. You will handle inquiries by phone, email, and in person and help with bookings, scheduling changes, and policy questions.

This role emphasizes friendly, professional service, data entry accuracy, and teamwork with dispatch and operations to ensure smooth rides and satisfied customers.

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask and work in a fast-paced environment
• Professional and customer-focused attitude

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist customers with ride bookings, scheduling changes, and service-related questions
• Provide accurate information regarding transportation services and company policies
• Coordinate with dispatch and operations teams to support customer needs
• Update customer information within company systems
• Deliver excellent customer service in every interaction

Skills

Communication

Interpersonal skills

Data entry

Multitasking

Customer service oriented

Education

High school diploma

Tools

Data Entry Software

Job description

AV Taxi Rides in Milwaukee, WI is seeking a Customer Service Representative (CSR) to support daily transportation operations and assist riders with ride-related inquiries. You will handle inquiries by phone, email, and in person and help with bookings, scheduling changes, and policy questions.

This role emphasizes friendly, professional service, data entry accuracy, and teamwork with dispatch and operations to ensure smooth rides and satisfied customers.