Customer Service Representative

AV Taxi Rides; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

PTO

Health insurance

Dental insurance

Vision insurance

Career growth

Transportation discounts

Stable full-time schedule

Supportive environment

Job summary

AV Taxi Rides in Milwaukee, WI is seeking a motivated Customer Service Representative (CSR) to join our team. You will respond to inquiries by phone, email, and in person, assist with ride bookings, and support daily transportation operations.

This role emphasizes strong communication, data entry, and a professional, customer-focused attitude. You will coordinate with dispatch and provide accurate information about services and company policies.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Basic computer proficiency and data entry skills are required.
• Ability to multitask in a fast-paced environment.
• Professional and customer-focused attitude is important.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist customers with ride bookings, scheduling changes, and service-related questions.
• Provide accurate information regarding transportation services and company policies.
• Coordinate with dispatch and operations teams to support customer needs.
• Update customer information within company systems.
• Deliver excellent customer service in every interaction.

Skills

Strong communication

Interpersonal skills

Data entry

Multitasking

Professional attitude

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Overview

AV Taxi Rides is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team in Milwaukee, WI. This position is ideal for individuals looking to start a career in customer service while supporting daily transportation operations and assisting customers with ride-related inquiries.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist customers with ride bookings, scheduling changes, and service-related questions
• Provide accurate information regarding transportation services and company policies
• Coordinate with dispatch and operations teams to support customer needs
• Update customer information within company systems
• Deliver excellent customer service in every interaction

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask and work in a fast-paced environment
• Professional and customer-focused attitude

Salary Range

$18 – $28 per hour, based on experience and qualifications

Benefits

• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance eligibility
• Opportunities for career growth and advancement
• Employee transportation discounts
• Stable full-time schedule
• Supportive and collaborative work environment