Entry-Level Customer Service Representative

AV Taxi Rides; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health insurance eligibility

Career growth opportunities

Employee transportation discounts

Stable full-time schedule

Collaborative work environment

Job summary

AV Taxi Rides in Philadelphia, PA is seeking an Entry-Level Customer Service Representative (CSR) to support daily transportation operations and assist customers with ride-related inquiries.

This entry-level role offers paid training, PTO, health/dental/vision eligibility, career growth opportunities, and employee transportation discounts. The position is full-time and on-site with a stable schedule and a customer-focused team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Basic computer proficiency and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional, customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist customers with ride bookings, scheduling changes, and service questions.
• Provide accurate information regarding services and policies.
• Coordinate with dispatch and operations teams to support customer needs.
• Update customer information in company systems.
• Deliver excellent customer service in every interaction.

Skills

Strong communication

Interpersonal skills

Data entry

Multitasking

Professional attitude

Education

High school diploma or equivalent

Job description

Job Overview

AV Taxi Rides is seeking a motivated and customer-focused Entry-Level Customer Service Representative (CSR) to join our team in Philadelphia, PA. This position is ideal for individuals looking to start a career in customer service while supporting daily transportation operations and assisting customers with ride-related inquiries.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist customers with ride bookings, scheduling changes, and service-related questions
• Provide accurate information regarding transportation services and company policies
• Coordinate with dispatch and operations teams to support customer needs
• Update customer information within company systems
• Deliver excellent customer service in every interaction

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask and work in a fast-paced environment
• Professional and customer-focused attitude

Salary Range

$18 - $28 per hour, based on experience and qualifications

Benefits

• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance eligibility
• Opportunities for career growth and advancement
• Employee transportation discounts
• Stable full-time schedule
• Supportive and collaborative work environment