Ride-Ready Motorcycle Service Concierge

RideNow Powersports; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Tucson Harley-Davidson in Tucson, AZ is seeking a customer-focused Service Advisor to join our service team. You’ll greet riders, schedule appointments, and guide them through the repair and maintenance process with professionalism and enthusiasm.

You will accurately document customer concerns on repair orders for motorcycles, communicate required work and any delays to the Service Manager and customers, provide clear cost estimates, and promote current promotions.

Qualifications

• Customer-first mindset and ability to build rapport.
• Strong communication with customers and team members.
• Experience documenting service details accurately.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns on repair orders for motorcycles.
• Communicate required work and delays to customers and the Service Manager.
• Educate customers on required services and provide cost estimates.
• Promote services and current promotions.
• Monitor progress to ensure timely completion and update customers.
• Review completed work with customers and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Schedule appointments

Cost estimation

Promotions

Job description

Tucson Harley-Davidson in Tucson, AZ is seeking a customer-focused Service Advisor to join our service team. You’ll greet riders, schedule appointments, and guide them through the repair and maintenance process with professionalism and enthusiasm.

You will accurately document customer concerns on repair orders for motorcycles, communicate required work and any delays to the Service Manager and customers, provide clear cost estimates, and promote current promotions.