Harley-Davidson Service Advisor: Customer Focus & Growth

Harley-Davidson Louisville; Louisville (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

401k

Paid Holidays

Weekly Paychecks

Job summary

Martin Motorsports is seeking a Service Advisor for its Harley-Davidson Louisville location. The role focuses on scheduling service work and promoting additional needed services to customers while maintaining a professional appearance.

Responsibilities include greeting customers, obtaining vehicle data, providing labor and parts estimates, and communicating with customers about repairs and timelines. Referrals, documentation, and follow-up are essential parts of the job.

Qualifications

• Customer service experience in a dealership or service department.
• Experience with powersports preferred.
• Knowledge of Harley-Davidson products is a plus.

Responsibilities

• Greet customers and collect vehicle data to schedule service.
• Provide accurate labor and parts estimates to customers.
• Schedule appointments and manage rough timelines for repairs.
• Communicate status and changes to customers throughout the service process.
• Ensure documents and invoices are properly filed and completed.

Skills

Customer service

Powersports experience

Harley-Davidson experience

Communication

Education

High school diploma or equivalent

Job description

Martin Motorsports is seeking a Service Advisor for its Harley-Davidson Louisville location. The role focuses on scheduling service work and promoting additional needed services to customers while maintaining a professional appearance.

Responsibilities include greeting customers, obtaining vehicle data, providing labor and parts estimates, and communicating with customers about repairs and timelines. Referrals, documentation, and follow-up are essential parts of the job.