Service Advisor - Tucson Harley-Davidson

RideNow Powersports; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Tucson Harley-Davidson in Tucson, AZ is seeking a customer-focused Service Advisor to join our service team. You’ll greet riders, schedule appointments, and guide them through the repair and maintenance process with professionalism and enthusiasm.

You will accurately document customer concerns on repair orders for motorcycles, communicate required work and any delays to the Service Manager and customers, provide clear cost estimates, and promote current promotions.

Qualifications

• Customer-first mindset and ability to build rapport.
• Strong communication with customers and team members.
• Experience documenting service details accurately.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns on repair orders for motorcycles.
• Communicate required work and delays to customers and the Service Manager.
• Educate customers on required services and provide cost estimates.
• Promote services and current promotions.
• Monitor progress to ensure timely completion and update customers.
• Review completed work with customers and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Schedule appointments

Cost estimation

Promotions

Job description

Tucson Harley-Davidson is looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You’ll Do

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.