Ride-Ready Service Advisor & Writer - Fast-Paced

Cycles Worldwide, LLC; West Palm Beach (FL); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K with Company Match

Employee Discounts

Aggressive Pay Plans

Job summary

Cycles Worldwide, LLC in West Palm Beach, FL is staffing up for a record season, recruiting experienced Service Advisors/Writers to join our team at our Harley-Davidson dealership network. You will interact with customers in-store and on the phone, follow a structured sales process, and help manage open repair orders with a focus on service excellence.

Ideal candidates have motorcycle background or Harley enthusiast interest, possess a motorcycle endorsement and weekend availability, and

Qualifications

• Motorcycle background preferred but not required.
• Harley-Davidson enthusiast preferred but not required.
• Motorcycle endorsement and weekend availability.
• Sound judgment and decision-making ability.
• Previous Service Advisor/Writer experience in the automotive industry a plus.

Responsibilities

• Interact with customers both in-store and on the phone.
• Follow a structured sales process.
• Have working knowledge of the Harley model families.
• Be able to effectively manage open repair orders.
• Proactive follow up with current and previous customers.
• Maintain a high degree of customer satisfaction and handle complaints.

Skills

Customer service

Multi-tasking

Sales process

Harley-Davidson knowledge

Job description

Cycles Worldwide, LLC in West Palm Beach, FL is staffing up for a record season, recruiting experienced Service Advisors/Writers to join our team at our Harley-Davidson dealership network. You will interact with customers in-store and on the phone, follow a structured sales process, and help manage open repair orders with a focus on service excellence.

Ideal candidates have motorcycle background or Harley enthusiast interest, possess a motorcycle endorsement and weekend availability, and