Ride Operations Supervisor: Lead Safe Guest Experiences

Herschend Family Entertainment Corporation; Lancaster (Lancaster County); On-site; USD 22,000 - 33,000; Full time

Job summary

Herschend Family Entertainment Corporation is seeking a Rides Operation Supervisor to oversee daily rides team operations and ensure a safe, enjoyable guest experience at the park. The role involves supervising staff, coordinating scheduling, and upholding safety policies across multiple attractions.

The ideal candidate will have supervisory experience, strong English communication, and a customer-focused mindset, with the ability to respond calmly in emergencies.

Qualifications

• Supervisory experience or leadership of a team in a dynamic environment.
• Proficiency in English, both written and spoken.
• Customer-focused mindset with ability to handle guest interactions gracefully.
• Strong emphasis on safety and compliance with regulations in a park setting.

Responsibilities

• Oversee daily operations of the Rides team and related departments.
• Mentor and coach team members; backfill ride positions as needed.
• Schedule staffing and monitor timekeeping; participate in hiring and training.
• Conduct safety checks, enforce ride policies, and report incidents promptly.
• Maintain calm and professional conduct during emergencies or high-stress situations.

Skills

Supervisory experience

English fluency

Customer service

Safety mindset

Education

No formal education requirement

Job description

Herschend Family Entertainment Corporation is seeking a Rides Operation Supervisor to oversee daily rides team operations and ensure a safe, enjoyable guest experience at the park. The role involves supervising staff, coordinating scheduling, and upholding safety policies across multiple attractions.

The ideal candidate will have supervisory experience, strong English communication, and a customer-focused mindset, with the ability to respond calmly in emergencies.