Dutch Wonderland Ride Operation Supervisor

Herschend Family Entertainment Corporation; Lancaster (Lancaster County); On-site; USD 22,000 - 33,000; Full time

Job summary

Herschend Family Entertainment Corporation is seeking a Rides Operation Supervisor to oversee daily rides team operations and ensure a safe, enjoyable guest experience at the park. The role involves supervising staff, coordinating scheduling, and upholding safety policies across multiple attractions.

The ideal candidate will have supervisory experience, strong English communication, and a customer-focused mindset, with the ability to respond calmly in emergencies.

Qualifications

• Supervisory experience or leadership of a team in a dynamic environment.
• Proficiency in English, both written and spoken.
• Customer-focused mindset with ability to handle guest interactions gracefully.
• Strong emphasis on safety and compliance with regulations in a park setting.

Responsibilities

• Oversee daily operations of the Rides team and related departments.
• Mentor and coach team members; backfill ride positions as needed.
• Schedule staffing and monitor timekeeping; participate in hiring and training.
• Conduct safety checks, enforce ride policies, and report incidents promptly.
• Maintain calm and professional conduct during emergencies or high-stress situations.

Skills

Supervisory experience

English fluency

Customer service

Safety mindset

Education

No formal education requirement

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience.This position’s duties include - but are not limited to - assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.We are currently looking for a:Dutch Wonderland Ride Operation SupervisorRoles & Responsibilities:Operations Supervisor Roles and Responsibilities:Supervisory Duties:Supervise the daily operations of the Rides team and any other assigned departmentsAct as an approachable mentor and coach to all assigned team membersBecome knowledgeable of performing the essential duties of all rides positions and backfill these positions when neededParticipate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.Ensure that all required meal and other breaks are being given in accordance with PA lawAssist with team scheduling and timekeeping activitiesDepartmental Duties:Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessaryEnsures that attractions open and close at the proper times established by the operational needs of the dayProvides direct support to other rides team members by making rounds throughout the park to check on their needsManages guest feedback and escalates complaints or issues to the proper authorities, when appropriateProvides coverage so that team members may take bathroom breaksEnforces Park policies, ride restrictions and ride recommendationsEnsures safe operation of the ride by always adhering to standard operating procedures and established trainingsMaintains a sense of calmness and professionalism during tense, escalated or emergency situationsReports ride related issues and failures to management promptlyMaintains constant vigilance to proactively identify potential hazards and informs park leadership of any concernsPromptly notifies the security team or the park operator of team member and guest injuries or emergenciesAll other duties assigned by leadershipEducation & Experience:There is no minimum education requirement.1+ years of previous supervisory experience desired1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.Languages: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.Requirements:Must be at least 18 years of age to comply with PA Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysAbility to comply with all uniform policiesMust possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operationMust demonstrate a willingness to learn and ability to follow instructionsMust be guest-focused and also work well with other team members and supervisorsPhysical Requirements:Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of timeAbility to reach above shoulders throughout the workdayAbility to remain on feet for majority of the workdayAbility to climb or descend stairs for some coasters, rides, and attractionsAbility to carry, push, pull, lift, and hold objects weighing 30 pounds or moreAbility to see details of objects that are more than a few feet awayWorking Conditions:Frequent interaction a variety of motorized and chain-driven rides and attractionsFrequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditionsFrequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environmentsTeam member benefits:Do not miss the chance to spark your career now!